We will deliver the goods in accordance with your order usually within the stated delivery time but certainly within 30 days. In the unlikely event that we do not make the goods available to you within 30 days of accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please refer to any delivery options to ensure that we can deliver to your address. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not use or commence any work with any product until after you have received your order and checked all the goods for any defects or missing items.
You must do all that you reasonably can to enable delivery to take place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 1 day of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
Once delivery has been made to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
We always try to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
We do not supply goods on a trial or inspection basis. Customers are strongly advised to check the suitability and specifications of products before ordering.
You may cancel your order by giving us notice of cancellation within 14 days of the date of delivery to you. Such notice may be given by phone, mail, fax or email. Once you have done this you must return the goods within 14 Days of the date of cancellation.
If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. On cancellation for whatever reason, you must return the goods to us.
If you are cancelling for any other reason other than they are faulty or incorrectly supplied you must return the goods to us at your own cost. The item being returned must be packaged to prevent damage and fully insured during transit. Where returned goods are found to be damaged due to the customers failure to comply with their obligation to keep the product safe, the Customer will be liable for the full cost of the goods. If you chose to have the goods delivered by a more expensive means other than the cheapest standard delivery option offered, we do not, under the Consumer Rights Act 2015, have to refund the full outbound delivery cost, but only the cost of the standard delivery option which you could have chosen.
Where the goods are being returned due to incorrect ordering by you for whatever reason we will refund the cost of the goods but not the cost for carriage for special delivery or expedited delivery and will be subject to a 15% cancellation fee. You must return the goods to us at your own cost.
Where the goods are being returned because they were incorrectly supplied we will meet the cost of return and we will nominate the carrier.
Where the goods are being returned within 30 days because they are faulty we will meet the cost of return and we will nominate the carrier unless we agree that you may dispose of them. You should check with our support team to ascertain whether or not the product you are purchasing is compatible with any potential chemical of liquid you propose to use with it. In any case it is up to you to ensure chemical compatibility with any of our products. Any plastic based products that are returned due to a potential fault that shows any evidence of misuse may not receive a refund as defined under the Consumer Rights Act 2015.
We must refund you within 14 days of receiving the goods back or proof of return of the goods is provided if that is earlier.